Send the RK to mow manually, either with the Robomow App or by pressing the Mow button on the RK’s display. Does it start mowing? If it does, it means...
Troubleshooting FAQs
RK Errors and functional messages (Stop cause & errors)?
The RK color display (UI) and the Robomow App will tell you what’s happening with the mower, may it be status changes or error messages plus a “Last Stop Cause”...
Mower Changes Direction with No Visible Reason
Step 1 – In the mower’s menu, go to Service ⇢ Information ⇢ Special Display⇢ Behavior. Press the Escape button to toggle between user menus and the special display screen...
Bluetooth Communication Issues
Bluetooth communication with the mower can be troublesome. Here are a few typical fixes: Step A: Re-Pair Device Close/Quit App program completely (Force Stop on Android) Go to Settings /...
Base Station red light blinking fast – Disconnected wire warning
Step 1 – Check that Power Supply box isn’t hot and all connections between the Power Supply through the 65ft (20m) extension cord, to the base station, are connected well....
Not completing Edge Mow mode
Step 1 – Place the mower just behind the base station facing the wire and send it to “Go Home” (so it will go all around the perimeter wire with...
Mowing Blades not working
Step 1 – Is “Demo Mode” set On? If Yes – Go to Service Menu ⇢ Settings ⇢ Software Version ⇢ Demo (Screen 253) ⇢ On/Off. Switch it Off and...
Bumper Events
Issue: Mower stopping and changing direction as if bumped into an obstacle, when there is no obstacle there. Perform a Bumper calibration through Service ⇢ 897 ⇢ Calibrations ⇢ Bumper....
Drive Overheat, Overcurrent, Disconnected or Start Elsewhere Message
These messages can be displayed on the base station while warming up or during any operation, automatic or manual. “Start Elsewhere” Message Drive wheel motors have been working under a...
Driving in Curved Lines or Circles
Step 1 – Inspect both drive wheels to see if sticks, toys, accumulated mud, or mulch is slowing down one of the wheel’s rotation. Clean well and send the mower...