Step 1 – Press the up-arrow button (3 seconds) on the mower while it is in the base station to receive a code which is the reason the mower didn’t go out to automatic operation.
| Code | Automatic Departure Disabled Reason |
|---|---|
| 0 | None – departure is not disabled |
| 1 | Battery is not in the required state |
| 2 | Mower is at inactive time period |
| 3 | Required mow time is completed |
| 4 | Humidity/rain is detected |
| 5 | System safety/Main switch is off |
| 6 | Demo mode is enabled |
| 7 | Departure is disabled (Can be due to miscellaneous reasons) until user interaction is detected |
| 8 | Multiple consecutive short operation times are detected |
| 9 | Program (Automatic mowing) is disabled since one-time setup is active |
| 10 | Program (Automatic mowing) is disabled |
| 11 | Program (Automatic mowing) on/off flag in the memory chip is disabled – Make sure the mower is not in a Pause mode, check it also on the mobile device app |
| 12 | Power Supply Box is in pause mode (Up to 2017 models) |
| 13 | All week days are set as inactive days |
| 14 | Program (Automatic mowing) is disabled because charging source is not the base station – Older models using winter charging device |
| 15 | Program (Automatic mowing) is disabled because we are during battery cells balancing stage – when it completed balancing will depart as usual. This is basically a delay |
| 16 | Program (Automatic mowing) is disabled because we are not during charging system mode |
| 17 | Program (Automatic mowing) is disabled because of low ambience temperature – Too cold outside |
| 18 | Program (Automatic mowing) is disabled because of entry point problem – mower reached docking again after going out looking for the sub zone – check installation and make sure this is not a case of near Wire Follow set ON where there is a narrow area leading to this sub zone |
Step 2 – According the number result you get on the mower screen, act to fix the issue or further investigate/diagnose.